Refunds

Effective Date: September 2024

Refund Policy

We want you to be completely satisfied with your purchase from Sasan Perfume. If you are not happy with your order, please review our refund policy below:

1. Returns Eligibility

Products must be returned within 30 days of the delivery date.

Items must be in their original, unused, and unopened condition to be eligible for a refund.

Fragrance products that have been opened or used cannot be returned due to hygiene concerns.

2. Return Process

To initiate a return, please contact us at [email protected] with your order details.

After receiving your request, we will provide instructions on how to return the product to us.

3. Refunds

Once we receive the returned item and inspect its condition, we will process your refund. The refund will be issued to your original payment method within 7–10 business days.

Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the item and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or provide a refund at no additional cost to you.